Frequent Asked Questions

Shipping PolicyDelivery LocationsWe currently offer delivery across Victoria, Australia.If you’re located in another state or territory, please get in touch with us before placing your order. We may be able to arrange delivery depending on your location and the size of your order.Shipping CostsShipping costs are calculated at checkout based on your delivery location and order.Simply enter your delivery details at checkout to see the available shipping options and the applicable delivery fee before completing your purchase.DeliveryDelivery times may vary depending on your location, the items ordered, and availability. Once your order has been processed, we’ll provide any relevant delivery updates.For large or bulky furniture items, additional delivery arrangements may be required.Delivery Outside VictoriaWhile our standard delivery service is currently available within Victoria, we’re happy to see whether delivery can be arranged to other states.If you’re located outside Victoria, contact us with your postcode and the items you’re interested in, and we’ll let you know if delivery can be arranged and provide a shipping quote.Questions?If you have any questions about delivery or shipping to your area, please contact us before placing your order. We’re happy to help.

Returns We accept returns on eligible home accessories provided the item is unused, in original condition, and returned with its original packaging and tags where applicable.If you change your mind about an accessory purchase, please contact us within 7 days of receiving your order to arrange a return.Return delivery costs are the responsibility of the customer. Original shipping costs are non-refundable unless the item received is faulty, damaged, or incorrect.Once we receive and inspect the returned item, we’ll confirm whether it is eligible for a refund. Refunds will be issued to the original payment method.Returns – Bulky itemsDue to the size, weight, and nature of our furniture products, returns may be subject to additional conditions.Furniture must be returned unused and in its original condition, with all original packaging and components where applicable. Please contact us before arranging the return of any furniture item so we can provide instructions.Return delivery and associated return costs are the responsibility of the customer.Furniture that has been assembled, used, damaged, modified, or otherwise altered may not be eligible for return.Sale ItemsSale items are final sale and cannot be returned or exchanged, unless the item is faulty or we have sent you an incorrect item.Damaged, Faulty or Incorrect ItemsIf your order arrives damaged, faulty, or you receive an incorrect item, please contact us as soon as possible with your order number and clear photos of the item and packaging.We’ll assess the issue and work with you to arrange an appropriate solution.How to Request a ReturnTo request a return, please contact us with:Your order numberThe item you wish to returnThe reason for the returnPhotos of the item, where applicablePlease do not send an item back without contacting us first, as we need to provide the appropriate return instructions.Questions?If you have any questions about delivery or returns, please contact us before placing your order. We’re happy to help.